Merchant Services

FAQ: Training & Support

What kind of training do you provide?
We provide initial telephone training and continuing education for our merchants. You'll also receive training guides and user manuals to help you become acquainted with Chase Paymentech's products and services. In addition to initial training, we'll also provide you updates on industry-related rule and regulatory changes, to the extent they impact your merchant account with us.

We can train you on point-of-sale terminals, our online reporting suite Resource Online, and even on virtual terminal applications like Orbital Virtual Terminal and our card-present iTerminal application.

Contact us to schedule a training appointment.

Do you have any tips or guides available for point-of-sale terminals?
We have Product Support available online for many of our products, including Resource Online and other web-based applications like iTerminal and Orbital Virtual Terminal.

What kind of online help do you offer?
Our Web site has a section within Learning & Resources dedicated understanding the basics of payment processing, data security and fraud prevention tips. Our Merchant Support Center has helpful information for new customers to help them get started, as well as useful information to help our customers optimize their payments management. We also offer whitepapers and webinars to help our customers when they are considering new payment options or managing industry and regulatory changes.

What are Chase Paymentech's technical support hours?
Our technical support never closes. We're here and ready to help you whenever you call. We are open 24 hours a day, 7 days a week, 365 days a year.

How Tos and Reference Guides