Commerce Solutions

Online Chargeback Management

Reduce the time and effort it takes to respond to chargebacks and retrieval requests with our online chargeback management system. We post all chargebacks and retrieval requests to your interface, which lets you accept or reject chargebacks, upload supporting documents or assign cases to your chargeback analysts. Plus, you can track the status of all chargebacks and measure the efficiency of your chargeback processes and personnel.

Benefits at a Glance

  • Simplify chargeback management with an easy to use online system
  • Reduce manual processing by uploading chargeback documents instantly
  • Minimize paper processing and mailing costs

This tool is available via Resource Online and Paymentech Online, our electronic data management suites, and is accessible 24 hours-a-day. Our online reporting and chargeback management tools are browser-based, so all you need to get started is a computer, a browser such as Internet Explorer, an Internet connection, scanner and a valid email address . To discuss your reporting options, contact sales today.